How to export your photos from Impel (and move to VehiclePhoto)
Leave with a verified archive and a written answer about anything the public documentation does not explain. Impel states that customer data remains customer-owned, but Impel’s terms and privacy policy don’t describe image export steps, so a support-assisted handoff is the responsible route.
Ownership
What you own
“Customer retains ownership of its Customer Data.” The definition includes “photographs, videos, information and other copy or data, and all derivatives and transformations thereof.”Read the published terms
The definition is useful because it reaches photographs and their transformations. Cite that clause in the request, ask for both original and derivative files, and request a manifest that connects each delivered item to the corresponding vehicle.
Export
Get your images
Ask Impel support for a bulk download of your originals and processed images — here is the message to send
Copy this message
Hello Impel support, Please provide a bulk download of our originals and processed images. Include the highest available resolution, original filenames or a vehicle-to-file manifest, and any videos or derivatives tied to the same records. Please also confirm which material is excluded, when current access ends, and the deletion schedule for primary storage and backups. Thank you.
VehiclePhoto
Move into VehiclePhoto
Once support supplies the archive, inspect its structure before uploading. Separate photographs from video, distinguish originals from transformations, and use the manifest to rebuild each vehicle as a coherent listing. VehiclePhoto accepts the still-image portion through browser, archive, API, or phone-capture paths.
- Bulk uploader. Open a listing, then drag and drop the image set into the bulk uploader. Individual images and folders can enter together, and the original files remain untouched.
- ZIP uploader. Choose a ZIP archive when the export arrives as one package. The uploader expands supported image files so you can check the listing before processing begins.
- REST API v1 ingest. For files already hosted at HTTPS URLs, send each URL to /api/v1/ingest with a REST API v1 key instead of downloading and uploading it by hand.
- Phone-capture QR handoff. When a missing angle needs a new photo, open phone capture on a computer and scan its QR handoff. The phone adds that image to the same work without a separate app.
Migration boundary
What carries over
Nothing automatic — there is no Impel connector. The delivered image files and your own manifest can move, but records, conversations, experience data, project state, automation, account roles, and configuration remain outside VehiclePhoto. This guide covers photo migration, not replacement of a broader platform.
Final check
Before you cancel
- Request the archive early enough to review and re-request it. A support delivery can be incomplete even when the link itself works, especially if derivatives and originals are packaged separately.
- Impel says information in its primary Amazon Web Services data store is retained for 180 days and may remain indefinitely in specified secondary stores. That is a general privacy statement, not an image-specific cancellation promise. Source
- Ask for a written deletion explanation covering the active store, backups, logs, and reports. Keep that answer with the termination record instead of inferring that one retention period applies to every copy. Source
- Sample every delivered media category. Open exterior photographs, interior frames, derived images, and any video separately, then compare their identifiers with the manifest supplied by support.
- Validate the VehiclePhoto still-image workflow on a representative listing. If the existing account contains non-photo functions you still need, document a separate destination for them before ending access.
FAQ
Questions
Why is there no numbered export?
Impel’s terms and privacy policy don’t describe image export steps, so numbered interface instructions would be a guess. Ask Impel for them before you cancel. Send the prepared request, ask support to identify the official path, and retain their answer with your migration records.
Does the ownership clause include edits?
Impel’s terms define Customer Data to include photographs and derivatives or transformations, while stating that the customer retains ownership. Ask support to confirm that the delivered package includes those transformations rather than assuming ownership guarantees a particular download interface.
Is 180 days guaranteed?
Impel’s terms and privacy policy don’t give an image-specific cancellation window; ask Impel for one before you cancel. The privacy policy describes information in a primary store and also names secondary stores that may retain information indefinitely. Export before cancellation and obtain the image-specific schedule directly.